AdvanceOne DMCC - Privacy Policy
Introduction
AdvanceOne DMCC (“we”, “our”, or “us”) is committed to protecting your personal data in accordance with the Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the United Arab Emirates. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.advanceone.ae), which is hosted on Cloudflare Pages, uses Resend to deliver our contact form and newsletter emails, and uses Cloudflare Web Analytics, a privacy-first, cookieless analytics service, to understand website traffic.
Important Information and Who We Are
Purpose of This Privacy Policy
This policy provides information on how AdvanceOne DMCC collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our newsletter, use our contact forms, or interact with our website in any way.
Data Controller
AdvanceOne DMCC is the data controller and is responsible for your personal data. If you have any questions about this privacy policy or wish to exercise your rights, please contact us using the details below.
Contact Details
- Full Legal Name: AdvanceOne DMCC
- Email Address: info@advanceone.ae
- Postal Address: Unit No: 4538, DMCC Business Centre-Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates
- Data Protection Officer: Giuliano Augenti
The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data:
- Identity Data: Your name, and any further identity details you choose to share with us (for example, a company name or job title included in your message).
- Contact Data: Email address, telephone numbers.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
- Analytics Data: Aggregate, non-identifying statistics (such as page views, referrers, and the country of access) collected through Cloudflare Web Analytics, which does not use cookies and does not track individuals across websites.
How We Collect Your Personal Data
We use different methods to collect data from and about you, including:
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Direct Interactions: You may provide us with your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Subscribe to our newsletter
- Submit a query through our contact form
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Automated Technologies or Interactions: As you interact with our website, we may automatically collect limited Technical and Usage Data (such as your IP address and browser type) through our hosting and security provider and through our cookieless analytics service. We do not use tracking cookies. Please see our separate Cookie Policy for further details.
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Third Parties: We receive aggregate, non-identifying analytics data from our analytics provider, Cloudflare. We do not purchase or receive personal data about you from data brokers or advertising networks.
How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
- Where you have given consent for a specific purpose.
Purposes for Which We Will Use Your Personal Data
| Purpose/Activity | Type of Data | Lawful basis for processing |
|---|---|---|
| To respond to your enquiries and provide the information you request | Identity, Contact | (a) Performance of a contract with you (b) Necessary for our legitimate interests |
| To manage our relationship with you | Identity, Contact, Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests |
| To administer and protect our business and this website | Identity, Contact, Technical | (a) Necessary for our legitimate interests (b) Necessary to comply with a legal obligation |
| To improve our website and services using aggregate, anonymous statistics | Technical, Usage, Analytics | Necessary for our legitimate interests |
| To send you our newsletter and marketing communications | Identity, Contact, Marketing and Communications | Consent |
Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes outlined in the table above:
Service Providers
- Cloudflare: Our website hosting, content delivery, and security provider, which also provides our cookieless website analytics (Cloudflare Web Analytics). It may process your Technical and Usage Data to host and protect the website and to provide us with aggregate traffic statistics.
- Resend: Our transactional email provider. It processes the Identity and Contact Data you submit (such as your name, email address, telephone number, and message) in order to deliver contact-form notifications to our team, send you confirmation or auto-reply messages, and deliver our newsletter.
Professional Advisers
Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and Other Authorities
Who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
Given that Cloudflare and Resend may process data outside the United Arab Emirates, your personal data may be transferred to and stored in countries that are not subject to an adequacy decision by the UAE data protection authorities.
Whenever we transfer your personal data out of the UAE, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UAE data protection authorities.
- Where we use certain service providers, we may use specific contracts approved for use in the UAE which give personal data the same protection it has in the UAE.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UAE.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Your Legal Rights
Under the PDPL, you have rights regarding your personal data, including:
- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data in certain circumstances.
- Objection: Object to the processing of your personal data.
- Restriction: Request restriction of processing your personal data.
- Data Portability: Request the transfer of your personal data to a third party.
- Withdrawal of Consent: Withdraw consent at any time where we are relying on consent to process your data.
To exercise these rights, please contact us at info@advanceone.ae. Please note that for data processed by Cloudflare or Resend on our behalf, we may need to forward your request to these service providers or provide you with instructions on how to submit your request directly to them.
Cookies and Tracking Technologies
Our website uses minimal cookies. We do not use analytics, advertising, or tracking cookies, and our analytics service (Cloudflare Web Analytics) is cookieless. The only cookies that may be set are strictly necessary cookies used by our hosting provider, Cloudflare, for security and reliable delivery of the site. Because we do not set non-essential cookies, no cookie consent banner is required. For more details, please see our separate Cookie Policy.
Marketing Preferences
You can manage your marketing preferences or unsubscribe from our newsletter at any time by:
- Clicking on the ‘unsubscribe’ link in any marketing email we send you.
- Contacting us at info@advanceone.ae.
Please note that even if you opt out of receiving marketing messages, we may still send you service-related communications, such as a reply to a contact-form enquiry.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
Contact Us
If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us:
- Email Address: info@advanceone.ae
- Postal Address: Unit No: 4538, DMCC Business Centre-Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates
For more information on how our service providers handle personal data, please refer to their respective privacy policies:
By using our website, you acknowledge that you have read and understood this privacy policy and agree to its terms.
Last updated: June 26, 2026